Who Makes Super Start Batteries?

Jan 19
2010

Super Start Battery Line

Super Start Battery Line

Super start batteries are sold at O’reilly Auto Parts, and CSK Auto. O’reilly Auto Parts and CSK Auto combined to become the third largest auto parts store chain in United States. Falling under the O’reilly umbrella is Checker Auto Parts, Schuck’s Auto Supply, Kragen Auto Parts, and Murray’s Discount Auto Store. The battery of choice at O’reilly Auto Parts, and CSK Auto stores is a Super Start Battery. Super Start batteries are manufactured by East Penn Manufacturing. East Penn is well know for their Dependable Deka battery brand. East Penn manufacturing is located in Lyon Station Pennsylvania, and have been manufacturing batteries sense 1946. The Super Start Premium battery has a 12 month free replacement and a 60 month pro rate warranty. The Super Start Extreme battery offers 3 year free replacement and 84 month pro rate warranty. The Super Start Premium battery warranty is nothing to get excited about, however the Super Start Extreme is a very industry competitive battery warranty.

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23 Responses to “Who Makes Super Start Batteries?”

  1. Garth Clark says:

    I re-wrote this for better understanding:

    Well…these warranties are worthless as I have experienced. Example: Buy a new battery in Jan 2008 with a 2 yr free replace and 96 months pro-rate period. 18 months later in June 2009, the battery fails and is replaced free except that the seller says, you are still under the original battery warranty period on this brand new one so, the new battery warranty does not apply.

    So, the above example limits the customer to a 6 month free replacement (not 24 months) period and 18 months less time on the pro-rate period (not 96 months) so, if this new battery fails on month number 26 (from the old battery purchase date) or only 8 months of use, the customer has to pay under the pro-rate policy even though the new battery has only worked for 8 months before failing yet would have a 24 month and 96 month warranty to anyone else who takes that new battery home.

    Sounds to me like the old warranty is following new equipment when the old warranty should be serviced with a “re-firb or re-manufactured” battery for warranty replacement purposes. Why? These battery warranties apply to “new” batteries and when a customer is screwed during the 2 years period and gets a “new” battery, the dealer who handles the transaction modify’s the new warranty on a brand “new” battery instead of the warranty either cashing out the unused dollar amount to the customer or just simply re-issue a new battery with the new warranty. Who are they kidding? After only 24 months, any decent battery should last that long before failing. So again, there’s two faced policy. The “new” purchase warranty and the “warranty replacement period” warranty. In other words, if you use the free replacement period (which anyone may have to if the product is defective rather than “wearing out”) you are stuck with the existing battery time periods. If you use the pro-rated period of say; month 30 of the 96 months, you share the cost of a new battery and get the new battery warranty to go with it. I’ve never heard of any company who would not stand behind their product if the customer kept having defect issues. This simply suggest’s that if the battery often fails and within the 2 year free replacement period, the maker simply says to the customer ” Sorry, the next one is at your expense” regardless as to the fact that battery design or product is defective.

    Makes no sense…at some point, the customer is being forced to buy a new battery if the product keeps failing within the two year period even though there’s a 24 month free-replacement policy on all of the failed batteries. The same battery from the shelf of Kragen does or does not have the same warranty depending on who gets that battery, a new customer or one who decides to pay for one versus a customer who is entitled to a warrnty replacement due to defective merchandise. Hello? There’s something wrong with that picture. These warranties should be backed up and the makers should stand behind a 24 month free-replacement regardless of the fact a customer has been experiencing defective battery after battery. The pro-rate period can remain with the customer since good and defective free products should last at least 24 months. The cost of batteries today are about $120 and if they can’t make it through the first 24 months, the maker should have to pay not the customer.

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